UHS Receives 2025 Press Ganey Human Experience Guardian of Excellence Award®

For the third consecutive year, UHS is recognized as a leader in consumer experience within the healthcare industry.

King of Prussia, PA (January 15, 2026) – Universal Health Services (NYSE: UHS) today announced that it has been named a 2025 Human Experience (HX) Guardian of Excellence Award® winner by Press Ganey, the global leader in healthcare experience solutions and services. This award is part of Press Ganey’s annual ranking of the top hospitals and health systems in the country, according to performance in consumer experience.

As a winner of the Press Ganey HX Guardian of Excellence Award®, UHS is in the top 1% percent of healthcare providers in delivering a strong consumer experience in the last year. As a best practice, UHS works closely with Press Ganey to distribute text messages inviting patients to leave a Google review about their care experience. In 2025, UHS distributed over one million text messages to patients. This strategy has proven effective in sustaining open communications with patients.

Press Ganey works with more than 41,000 healthcare facilities in its mission to reduce patient suffering and enhance caregiver resilience to improve the overall safety, quality and experience of care.

“This recognition reflects UHS’ relentless pursuit of excellence,” said Patrick T. Ryan, Chairman and CEO of Press Ganey. “Their forward-thinking approach and focus on continuous improvement inspire us all. We’re proud to partner with them as we work toward a more connected and human healthcare experience.”

“This award highlights UHS’ dedication to providing exceptional patient care across the communities we serve,” said Marc D. Miller, President and CEO, UHS. “The recognition validates our intentional focus on service excellence, actively listening to patient feedback and delivering a superior patient experience. With nearly 70,000 Google reviews in 2025 across our U.S. hospitals and facilities, we understand the importance of consumer insights when making healthcare decisions. Our goal remains to be the preferred, trusted healthcare provider in every market we serve.”