Our Impact in 2024 by the Numbers
The Clinical Services Department and Mental Health Outcomes, LLC are pleased to share the Our Impact in 2024 By the Numbers report highlighting the Behavioral Health Division’s clinical and quality outcomes successes.
The principles of UHS are borne out in this report reflecting our provision of superior quality patient care and recognizing and valuing each member of our team and their good work.
Behavioral Health Impact
For a complete view of our U.S. Behavioral Health facilities’ clinical outcome measures and patient survey results, please read Our Impact in 2024 By the Numbers.
Karen E. Johnson, MSW
Senior Vice President, Chief Clinical Officer, UHS
Behavioral Health Division
Exceeding National Quality Scores
Throughout our 40+ years in the behavioral health industry, patients have been our top priority. We are focused on treating individuals with dignity and respect, operating with integrity and purpose, and delivering superior quality care.
Guided by the principle of continuous improvement in measurable ways, we monitor our progress against our goals using clinician ratings and patient self-report symptom scales, among others.
Clinical and Quality Outcomes
UHS Behavioral Health facilities in the United States participate in CMS’ Inpatient Psychiatric Facility Quality Reporting Program (IPFQR), a program used by more than 1,450 psychiatric providers across the nation to measure a broad set of evidence-based clinical practices linked to positive patient outcomes. Collectively, the facilities’ aggregated results continued to outperform industry benchmarks across key quality measures.
The U.S. facilities also participate in surveys by The Joint Commission which developed The Hospital-Based Inpatient Psychiatric Services (HBIPS) ‘core’ measures. Hospitals that effectively integrate these processes into clinical and quality improvement practices should positively impact the care of psychiatric patients.
As indicated below, UHS Behavioral Health Facilities’ restraint and seclusion rates were well below the latest industry averages.
Below are some of our 2024 results:
UHS Behavioral Health Outperforms Industry on Key Metrics
Our constant monitoring of data not only measures performance and keep facilities accountable, however it also informs clinical treatment decisions, staff training and supports our pursuit of service excellence.”
Mark Friedlander, MD, MBA
Chief Medical Officer, UHS
Behavioral Health Division
UHS Behavioral Health facilities also received the following laudable distinctions:
- Black Bear Lodge (Ga.), Pride Institute (Minn.), Skywood Recovery (Mich.), Talbott Recovery (Ga.) and The Ridge Behavioral Health System (Ky.) were recognized on Newsweek/Statista’s list of America’s Best Addiction Treatment Centers for 2024.
- Cumberland Hall Hospital (Ky.) was among August 2024 list of 10 psychiatric facilities that had the lowest readmission rates after an inpatient psychiatric stays based on CMS’ Inpatient Psychiatric Facility Quality Measure Data by Facility.
- UHS’ subsidiary in the United Kingdom, Cygnet, had “Outstanding” or “Good” ratings from the Care Quality Commission 17% higher than the rest of the independent mental health sector, making Cygnet a trusted provider for the National health Service and local government authorities.
2024 Clinical Outcomes
UHS uses comprehensive evidence-based clinical outcome assessment metrics to benchmark our performance in efforts to continuously enhance our patients’ experience and satisfaction. Sharing these results with patients and families weighing treatment options, as well as payers contemplating coverage decisions, validates the high quality of our services.
Patient improvement data was collected from patients, informants and/or clinicians at the time of admission and upon discharge through various assessment tools. Assessments used are targeted to treatment populations (i.e., child inpatient, adolescent RTC, adult inpatient, etc.).
When evaluating results UHS measures statistically meaningful improvement, or that change which can be attributable to treatment.
The following table shows the percentage of patient respondents who had a statistically meaningful improvement, meaning their change score was large enough to be attributable to treatment. Additional patients who identified as having ‘No Effect’ may have experienced positive change, however, their change was not clearly evident as measured by the rating scale.
2024 Net Promoter Score
The Net Promoter Score (NPS) is a measure to gauge the loyalty of customers, consumers and patients and has been widely adopted by more than two-thirds of Fortune 1000 companies. We measure loyalty using the question, “How likely would you be to recommend our facility to a friend or family member?” In 2024, the UHS Behavioral Health Division NPS was 41 overall, on a scale of -100 to 100.
Favorable NPS ratings were also noted across our programs of varying levels of care:
2024 Patient Satisfaction Scores
- UHS’ Behavioral Health facilities continue to receive high patient satisfaction ratings in 2024. From the nearly 390,000 anonymous patient satisfaction surveys, we learned UHS Behavioral Health patients rated their overall satisfaction a 4.42 on a scale of 1 (strongly disagree) to 5 (strongly agree). Research suggests that higher patient satisfaction is associated with improved treatment outcomes.
- Approximately nine out of 10 Behavioral Health patient survey respondents gave their experience at a UHS facility high marks:
Our education programs enable youth to continue their academic education at our facility while receiving treatment. UHS provides personalized learning plans that meet each patient where they are upon admission and prepares them for a seamless transition back to their traditional school environment. Of more than 620 parents or guardians of youth receiving treatment who responded to our survey, 82% agree that the academic staff truly cared about their child, while 80% report being satisfied with the facility’s education programs.
With the support of our dedicated educators, principals and support staff, 148 students completed their high school requirements in 2024.
We are focused on expanding services to integrate students’ mental health and wellness throughout their academic curricula. We are proud of our creative and innovative educators and staff and the support they provide students. As a result of their intervention, the future is even brighter for these young people.”
Karen E. Johnson
Senior Vice President,
Chief Clinical Officer, UHS
Behavioral Health Division
For a complete view of UHS Behavioral Health facilities’ clinical outcome measures and patient survey results in 2023, please read the Our Impact in 2024 By the Numbers report
