Our Impact in 2025 By the Numbers
The Clinical Services Department and Mental Health Outcomes, LLC are pleased to share the Our Impact in 2025 By the Numbers report highlighting the U.S. Behavioral Health Division’s clinical and quality outcomes successes.
The principles of UHS are borne out in this report reflecting our provision of superior quality patient care and recognizing and valuing each member of our team and their dedication to this good work.
Behavioral Health Impact
For a complete view of our U.S. Behavioral Health facilities’ clinical outcome measures and patient survey results, please read Our Impact in 2025 By the Numbers.
Karen E. Johnson, MSW
Senior Vice President, Chief Clinical Officer, UHS
Behavioral Health Division
Clinical and Quality Outcomes
Our teams provide services with purpose and intent, striving to offer meaningful and comprehensive solutions to the communities we serve. Driven by a commitment to continuous, measurable improvement, we continue to monitor progress against our goals through clinical rating and patient self-reported symptom scales.
Exceeding National Quality Scores
UHS Behavioral Health inpatient facilities in the United States participate in CMS’ Inpatient Psychiatric Facility Quality Reporting Program (IPFQR), a program that measures approximately 1,450 psychiatric providers across the nation on a standardized set of clinical quality measures. Collectively, the facilities’ aggregated results continued to outperform industry benchmarks across key quality measures.
The U.S. facilities also participate in The Hospital-Based Inpatient Psychiatric Services (HBIPS) ‘core’ measures, a quality reporting program of The Joint Commission. Our hospitals integrate these processes into clinical and quality improvement practices as part of efforts to support psychiatric patient care.
Below are some of our 2025 results:
UHS Behavioral Health Outperforms Industry on Key Metrics
Implementing these measures allows for benchmarking and performance tracking, as well as informing clinical treatment decisions and programming, guiding staff training, and reinforcing our culture of accountability and patient-centered care.”
Karen E. Johnson
Senior Vice President
Chief Clinical Officer, UHS
Behavioral Health Division
UHS Behavioral Health facilities also received the following laudable distinctions:
- Seven subsidiary behavioral health facilities were recognized in Newsweek/ Statista’s list of America’s Best Addiction Treatment Centers for 2025.
- St. Louis Behavioral Medicine Institute received the 2026 Evernorth® Behavioral Health Center of Excellence for its Eating Disorder program.
- Willow Springs Center has been designated as a Purple Star School by the Nevada Department of Education for its commitment to serving military-connected students and families.
- Regarding UHS’ subsidiary in the United Kingdom, Cygnet, 84% of its services are rated “Outstanding” or “Good” from the Care Quality Commission, 17% higher than the national average.
2025 Clinical Outcomes
UHS uses comprehensive evidence-based clinical outcome assessment metrics to benchmark our performance in efforts to continuously enhance our patients’ experience and satisfaction. Sharing these results with patients and families weighing treatment options, as well as payers contemplating coverage decisions, validates the high quality of our services.
Patient improvement data was collected from patients, informants and/or clinicians at the time of admission and upon discharge through various assessment tools. Assessments used are targeted to treatment populations (i.e., child inpatient, adolescent RTC, adult inpatient, etc.).
When evaluating results, UHS measures statistically meaningful improvement, indicating a change which can be attributable to treatment.
The following table shows the percentage of patient respondents who had a statistically meaningful improvement, meaning their change score was large enough that it is likely due to effects of treatment rather than measurement error or chance. Patients who identified as having ‘No Effect’ may have experienced change during the treatment, but the change was not evident as measured by the assessment.
2025 Net Promoter Score®
The Net Promoter Score (NPS) is a measure to gauge the loyalty of customers, consumers and patients and has been widely adopted by more than two-thirds of Fortune 1000 companies. We measure loyalty using the question, “How likely would you be to recommend our facility to a friend or family member?” In 2025, the U.S. Behavioral Health Division NPS was 45 overall, on a scale of -100 to 100. An NPS between +30 and +49 is generally deemed great.
Favorable NPS were also noted across our programs of varying levels of care:
2025 Patient Satisfaction Scores
- UHS’ Behavioral Health facilities continued to receive high patient satisfaction ratings in 2025. From more than 400,000 patient satisfaction surveys, we learned UHS Behavioral Health patients in the U.S. rated their overall satisfaction an impressive 4.43 on a scale of 1 (strongly disagree) to 5 (strongly agree). This feedback from our patient surveys allows UHS to celebrate successes as well as identify areas for improvement.
- Approximately nine out of 10 U.S. Behavioral Health patient survey respondents gave their experience at a UHS facility high marks:
Educational Services
Our education programs enable youth to continue their academic education at our facilities while receiving treatment. UHS provides personalized learning plans that meet each student where they are upon admission and prepare them for a seamless transition back to their traditional school environment.
In 2025, nearly 850 parents or guardians of youth receiving treatment responded to our survey; 84% agree that the academic staff truly cared about their child.
With the support of our dedicated educators, principals and support staff, 171 students met the requirements to complete high school.
Our dynamic Educational Services teams enhance care quality by creating safe, supportive environments that foster strong relationships and meaningful learning – in and out of the classroom.”
Martin Ringstaff, Ed.D.
Vice President of Specialty Education
Behavioral Health Division
If you are interested in the U.S. Behavioral Health Division’s clinical outcome measures and patient survey results in 2024, please read Our Impact in 2024 By the Numbers report.
