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Becker’s: CEOs Weigh in on How to Improve Patient Trust in Health Systems

May 28, 2024|

May 2024 — Patient trust is an essential yet delicate part of healthcare, with many factors affecting just how strong that trust is. “We recognize that health literacy can significantly impact the overall health of patients. Patient experience is a key area of focus in improving health literacy, as we aim to foster at each facility a culture of kindness, understanding and compassion. We hold our staff to high expectations — namely, to demonstrate service excellence, each and every day, at each and every encounter,” said Marc D. Miller, President and CEO, UHS.

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