Our Impact in 2022 By the Numbers
Each number represents more than a result, it represents a patient, their family and the community we are privileged to serve.
For a complete view of our U.S. Behavioral Health facilities’ clinical outcome measures and patient survey results, please read Our Impact in 2022 By the Numbers report.
Karen E. Johnson, MSW
Senior Vice President, Chief Clinical Officer
Behavioral Health Division, Universal Health Services
Exceeding National Quality Scores
As we continue to increase awareness and change the conversation about mental health and addiction issues, we remain committed to our top priority — taking care of people in need of behavioral health services. We have a relentless focus on treating individuals with respect, operating with integrity and providing superior quality care.
At UHS, employees from all levels of the organization constantly strive to improve our services. In support of these efforts, progress is continually measured against our goals. Unlike most providers that focus only on patient satisfaction, we quantify our clinical care by using both clinician ratings and patient self-report symptom scales. This added measure allows UHS to benchmark, improve and report on the high-quality care provided.
Clinical and Quality Outcomes
UHS Behavioral Health hospitals in the United States participate in CMS’ Inpatient Psychiatric Facility Quality Reporting Program (IPFQR), a program used by approximately 1,600 U.S. behavioral health hospitals to measure a broad set of evidence-based clinical practices linked to positive patient outcomes. UHS Behavioral Health hospitals’ aggregated results regularly outperform industry benchmarks across key quality measures.
The U.S. facilities also participate in surveys by The Joint Commission which developed The Hospital-Based Inpatient Psychiatric Services (HBIPS) ‘core’ measures. Hospitals that effectively integrate these processes into clinical and quality improvement practices should positively impact the care of psychiatric patients.
Below are some of our 2022 results:
UHS Behavioral Health Outperforms Industry on Key Metrics
(higher rates desired)
+ We respect the patient’s right to refuse these offerings.
* Comparison Results based on 2021 discharges. Comparison data is taken from CMS except for HBIPS-1, which is TJC-only.
Comparison groups include units in medical surgical facilities.
UHS Behavioral Health facilities also received the following laudable distinctions in 2022:
- Arrowhead Behavioral Health (Ohio), Black Bear Treatment Center (Ga.), Calvary Healing Center (Ariz.), La Amistad Behavioral Health Services (Fla.), Poplar Springs Hospital (VA.), Summit Oaks Hospital (N.J.), Talbott Recovery Dunwoody (Ga.), University Behavioral Center (Fla.) and Wekiva Springs Center (Fla.) earned Blue Cross Blue Shield’s Blue Distinction® Center for Substance Use Treatment and Recovery.
- PRIDE Institute (Minn.), Stonington Institute (Conn.), Talbott Recovery (Ga.) and The Ridge Behavioral Health System (Ky.) were recognized on Newsweek/Statista’s list of America's Best Addiction Treatment Centers 2022.
- Cygnet Health Care facilities consistently maintain high standards across the portfolio; 82% are rated Good or Outstanding by U.K. regulators.
2022 Clinical Outcomes
UHS uses comprehensive evidence-based clinical outcome assessment metrics to benchmark our performance in efforts to continuously enhance our patients’ experience and satisfaction. Sharing these results with patients and families weighing treatment options, as well as payers contemplating coverage decisions, validates the high quality of our services.
Patient improvement data was collected from patients, informants and/or clinicians at the time of admission and upon discharge through various assessment tools. Assessments used are targeted to treatment populations (i.e., child inpatient, adolescent RTC, adult inpatient, etc.). When evaluating results UHS measures statistically meaningful improvement, or that change which can be attributable to treatment.
- In 2022, 173 UHS Behavioral Health facilities in the U.S. with 931 distinct programs captured clinical outcome measures for approximately 356,990 patients.
- Overall, 80% of our participating patients experience statistically meaningful improvement on patient and informant symptom rating scales.
Here are UHS Behavioral Health patients’ 2022 results from several tools which assess problem behaviors based on patient responses. Patients identified as having ‘No Effect’ may have experienced positive change, which may indicate that they feel better and have high satisfaction, however their change did not meet a statistical threshold.
Net Promoter Score
The Net Promoter Score (NPS) is a measure to gauge the loyalty of customers, consumers and patients and has been widely adopted by more than two-thirds of Fortune 1000 companies. We measure loyalty using the question, “How likely would you be to recommend this facility to a friend or family member?” In 2022, the UHS Behavioral Health Division Net Promoter Score was 39.0 overall, which represents the percent of promoters minus the percent of detractors.
Favorable NPS ratings were noted across each of its key program types as well:
2022 Patient Satisfaction Scores
- UHS’ Behavioral Health facilities continue to receive high patient satisfaction ratings in 2022. From the nearly 357,000 anonymous patient satisfaction surveys, we learned UHS Behavioral Health patients rated their overall satisfaction a 4.4 on a scale of 1 (strongly disagree) to 5 (strongly agree). Research suggests that higher patient satisfaction is associated with improved treatment outcomes.
- In 2022, 89% of patients surveyed indicated that they were satisfied with their treatment and 91% of patients surveyed reported that they felt better after care.
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Our education programs enable youth to continue their academic education at our facility while receiving treatment. UHS provides personalized learning plans that meet each patient where they are upon admission and prepares them for a seamless transition back to their traditional school environment. Of the more than 7,300 parents or guardians of youth receiving treatment, 90% agree that academic staff truly cares about their child, while 88% report being satisfied with the facility’s education programs.
With the support of our dedicated educators, principals and support staff, 158 students completed their high school requirements in 2022. Further, of the six schools undergoing Cognia accreditation engagement review, all exceeded the agency’s national education accreditation scores.