Universal Health Services receives 2023 Press Ganey Human Experience Guardian of Excellence Award®

UHS recognized as a leader in Consumer Experience within the healthcare industry for effective online reputation management practices that yield meaningful impact to patients.

2023 HX Guardian of Excellence Award Press Gainey Human Experience Award winnerKing of Prussia, PA  (February 20, 2024) — Universal Health Services (NYSE: UHS) announced that it has been named a 2023 Human Experience (HX) Guardian of Excellence Award® winner by Press Ganey, the global leader in healthcare experience solutions and services. This award is part of Press Ganey’s annual ranking of the top hospitals and health systems in the country, according to performance in consumer experience.

As a winner of the Press Ganey HX Guardian of Excellence Award®, UHS is in the top 1% of healthcare providers in delivering high-quality patient care as evidenced by UHS’ response to and management of thousands of patient online reviews in the last year.

Press Ganey works with more than 41,000 healthcare facilities in its mission to reduce patient suffering and enhance caregiver resilience to improve the overall safety, quality and experience of care.

"This award symbolizes UHS’ commitment to raising the bar for healthcare standards, inspiring a culture of continuous improvement and innovation across the human experience," said Patrick T. Ryan, CEO and chairman at Press Ganey. "It underscores the importance of placing patients, healthcare professionals, and industry partners at the core of our work, fostering a future where exceptional healthcare experiences are not just goals, but tangible achievements."

“Across the UHS enterprise of 400+ hospitals, behavioral health facilities and care access points, our locations in the U.S. have earned a 4.1 average star rating (out of 5) derived from 40,000 individual patient online reviews to which we have responded to 94%,” said Roselle Charlier, Vice President, Chief Marketing & Communications Officer, Universal Health Services. “Leveraging our partnership with Press Ganey, we distributed almost one million text messages during 2023 inviting patients to leave a review describing their experience. We are recognized not only for managing review volume, but for responding to reviews quickly (often in less than 10 hours), average star rating and using patient reviews to drive patient experience in a meaningful and intention manner. Consumers have a choice when it comes to healthcare. We want to be the preferred provider, trusted to deliver high-quality healthcare.”

About Universal Health Services

One of the nation’s largest and most respected providers of hospital and healthcare services, Universal Health Services, Inc. has built an impressive record of achievement and performance. Growing steadily since our inception into an esteemed Fortune 500 corporation, our annual revenues during 2022 were approximately $13.4 billion. In 2023, UHS was again recognized as one of the World’s Most Admired Companies by Fortune; ranked #311 on the Fortune 500; and ranked #434 among U.S. companies on Forbes Global 2000 World’s Largest Public Companies.

Our operating philosophy is as effective today as it was upon the Company’s founding in 1979, enabling us to provide compassionate care to our patients and their loved ones. Our strategy includes building or acquiring high quality hospitals in rapidly growing markets, investing in the people and equipment needed to allow each facility to thrive, and becoming the leading healthcare provider in each community we serve.

Headquartered in King of Prussia, PA, UHS has approximately 94,000 employees and through its subsidiaries operates 27 inpatient acute care hospitals, 331 inpatient behavioral health facilities, nearly 40 outpatient facilities and ambulatory care access points, an insurance offering, a physician network and various related services located in 39 U.S. states, Washington, D.C., Puerto Rico and the United Kingdom. It acts as the advisor to Universal Health Realty Income Trust, a real estate investment trust (NYSE:UHT).

About Press Ganey

Press Ganey, the leading Human Experience (HX) healthcare performance improvement company, offers an integrated suite of solutions that address safety, clinical excellence, patient experience and workforce engagement. The company works with more than 41,000 healthcare facilities in its mission to reduce patient suffering and enhance caregiver resilience to improve the overall safety, quality and experience of care. Press Ganey is a PG Forsta company.


For more information

Jane Crawford 610-291-7217 [email protected]