KING OF PRUSSIA, PA (January 7, 2025) — Universal Health Services (NYSE: UHS) today announced that it has been named a 2024 Human Experience (HX) Guardian of Excellence Award® winner by Press Ganey, the global leader in healthcare experience solutions and services. This award is part of Press Ganey’s annual ranking of the top hospitals and health systems in the country, according to performance in consumer experience.
As a winner of the Press Ganey HX Guardian of Excellence Award®, UHS is in the top 1% of healthcare providers in delivering a strong consumer experience in the last year. As a best practice, UHS works closely with Press Ganey to distribute text messages inviting patients to leave a Google review about their care experience. In 2024, UHS distributed over one million text messages to patients. This strategy has proven effective in sustaining open communications with patients.
Press Ganey works with more than 41,000 healthcare facilities in its mission to reduce patient suffering and enhance caregiver resilience to improve the overall safety, quality and experience of care.
“UHS is setting the standard for excellence in customer experience,” said Patrick T. Ryan, CEO and Chairman at Press Ganey. “They are leading the way by turning words into action and creating a culture where every interaction is an opportunity to make a positive impact. It's clear they're committed to making a difference."
“This award underscores UHS' commitment to delivering high-quality care to patients in our served communities,” said Marc D. Miller, President and CEO, Universal Health Services. “We are proud to receive this recognition that highlights our intentional focus on earning high marks, engaging with consumers about their feedback and maintaining our high reputation. Our facilities and hospitals in the U.S. have received nearly 50,000 Google reviews during 2024, which we know consumers reference when making healthcare decisions. We seek to be the preferred, trusted healthcare provider in our served markets."
About Universal Health Services
One of the nation’s largest and most respected providers of hospital and healthcare services, Universal Health Services, Inc. has built an impressive record of achievement and performance. Growing steadily since our inception into an esteemed Fortune 300 corporation, our annual revenues during 2023 were approximately $14.3 billion. In 2024, UHS was again recognized as one of the World’s Most Admired Companies by Fortune; ranked #299 on the Fortune 500; and ranked #399 among U.S. companies on Forbes Global 2000 World’s Largest Public Companies.
Our operating philosophy is as effective today as it was upon the Company’s founding in 1979, enabling us to provide compassionate care to our patients and their loved ones. Our strategy includes building or acquiring high quality hospitals in rapidly growing markets, investing in the people and equipment needed to allow each facility to thrive, and becoming the leading healthcare provider in each community we serve.
Headquartered in King of Prussia, PA, UHS has approximately 96,700 employees and through its subsidiaries operates 27 inpatient acute care hospitals, 333 inpatient behavioral health facilities, 40+ outpatient facilities and ambulatory care access points, an insurance offering, a physician network and various related services located in 39 U.S. States, Washington, D.C., Puerto Rico and the United Kingdom. It acts as the advisor to Universal Health Realty Income Trust, a real estate investment trust (NYSE:UHT).
About Press Ganey
Press Ganey partners with healthcare providers and health plans to improve the experiences of their patients, consumers and workforce by marrying data with unparalleled technology, analytics and expertise. Our Human Experience (HX) platform unites and enlivens disparate data, enabling clients to gather, analyze, visualize and act on key insights to retain talent, improve access to care and ensure the care journey is safe, equitable and patient-centered. We are the trusted partner to 41,000+ healthcare provider organizations globally and 85% of health plans in the United States. Press Ganey is a PG Forsta company.
