Three Ways to Provide Patients Better, More Satisfying Care

Johan Smith, BH Division Vice President Health Informatics, UHS / Mental Health Outcomes

Note: This is a recording from a live presentation, hosted by the Psychiatry and Behavioral Health Learning Network in July 2021. Only attendees of the live presentation are eligible to receive a CE credit from this seminar.

The typical behavioral health program lags behind the rest of healthcare with regard to standardized metrics that provide insight into patient progress and response to treatment. Meaningful patient reported outcomes support a culture of curiosity and innovation to drive quality patient care, improve assessment, rapport, and patient satisfaction. These measures are of growing interest to patients, referral sources, regulators, accreditors, payers, and other stakeholders. This session is intended to provide insight into quantifying the impact of the behavioral health unit on those patients served. Participants will be exposed to tools, methods, and practical implementation guidance for capturing clinical improvement in a behavioral health setting, and will leave the session with pragmatic guidance for ready integration and utilization within their behavioral health environments.

Upon completion of this webinar, participants will be able to:

  • Foster a culture of curiosity and innovation as a core competency to drive quality
  • Discover how to integrate clinical outcomes measurement into a behavioral health environment
  • Apply best-practice approaches to utilizing clinical outcomes data for effective performance improvement, and communication

About the Speaker

Johan Smith, Universal Healthcare Services, PA

Johan Smith, BH Division Vice President Health Informatics, UHS / Mental Health Outcomes

Johan has 30 years of public and private behavioral health sector experience. Working through Mental Health Outcomes, a consultancy specializing in the design and implementation of tools and processes to drive improved clinical outcomes and patient satisfaction for behavioral health facilities across the U.S., Johan encourages behavioral health leaders to re-imagine clinical data more inquisitively and effectively. A Certified Professional in Healthcare Quality (CPHQ) member of the National Association for Healthcare Quality, Johan has served on the National Association for Behavioral Healthcare’s Quality Committee and Technical Advisory Panels for the Joint Commission and Centers for Medicare & Medicaid supporting publicly reported measures for Inpatient Psychiatric Services.