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Quartz: Teletherapy is finally here to stay

July 29, 2020|

July 2020 — For years, Universal Health Services, a healthcare service provider that treats millions of patients per year across 37 states, had a fairly limited telehealth platform. It was really only intended for rural patients, because that was the population the federal government would reimburse for, says Karen E. Johnson, senior vice president at UHS. Within a few weeks, the company built out its telehealth platform, a version of Zoom that complies with guidelines from the medical privacy law HIPAA, Johnson says. Soon hundreds of patients started using the tools—far more than she expected.

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